Customer Policies

Returns
Due to the nature of our products, we do not accept returns. For any questions, comments, or concerns regarding your order please email www.Lelitebeautystudio.com.

Refunds (if applicable)
All sales are final and we do not accept returns. All refund inquiries are left to the discretion of the company (“L’Elite Hair & More Beauty Studio, LLC”). Please email www.Lelitebeautystudio.com for any questions, comments, or concerns related to your order.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at www.Lelitebeautystudio.com

Sale items (if applicable)
Due to the nature of our products and services, all sales are final.

Exceptions (if applicable)
We only replace items if they are defective or damaged. Please contact us at the customer service email www.Lelitebeautystudio.com if item is defective or damaged.
Please Note: Sale items are FINAL SALE and cannot be returned.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a store credit will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a store credit to the gift giver and he/she will be notified about your return.

Shipping
You will be responsible for paying for additional shipping costs for the returned orders/packages. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.